GRABPARCEL only provides the means for you to ship your purchase to Singapore; you will have to liaise directly with the Merchant for any refund, return, exchange or money-back guarantee policy and/or procedure of any items.
GRABPARCEL do not offer refunds, rebates or money-back guarantees in relation to any product, even though such offers may state on the merchant website. We do not allow for returns of the product to us unless the product is damages in the process of delivery.
For Cancellation of Order Before Shipment of Product
If you change your mind and required to cancel the shipment for products you have purchased before we have arrange for shipment, we will refund the full shipping amount.
GRABPARCEL member must provide your name, address and shipment order to assist in the process. They are also responsible for any costs associated with returning the item to the merchant including any currency conversion costs.
Please note that any additional cost incurred due to currency conversion or delivery fee back to merchant will not be refunded, and are considered the responsibility of the customer.