GRABPARCEL OFFERS THIS SERVICE TO GRABPARCEL MEMBERS SUBJECT TO THE TERMS AND CONDITIONS SET OUT BELOW. BY USING THIS SERVICE AS A GRABPARCEL MEMBER, YOU SIGNIFY YOUR AGREEMENT TO BE BOUND BY THESE TERMS AND CONDITIONS.
In the event that any user ID, password and/or identifier number is issued to you by us, you shall protect the secrecy of such user ID, password and/or identifier number at all times and shall ensure that the user ID, password and/or identifier number is not revealed or disclosed in any manner whatsoever to any person. You should change your password from time to time to enhance its security. You shall be fully responsible for all use and liability resulting from access to this website with your user ID, password and/or identifier number. We shall not be responsible for unauthorized transactions incurred by you arising from or in connection with the misuse or disclosure of your user ID, password and/or identifier number.
You shall immediately inform us within 3 days if you suspect that your password has been compromised in any manner, in which case, we will issue a new password. You agree to change and use the password upon issuance by us.
You shall promptly confirm and pay any charges as specified in the GRABPARCEL website which include but are not limited to the following components:
(a) any storage fees; (b) any additional shipping charges and (c) any other charges
You shall promptly pay all duties and taxes, any additional charges for customs clearance and any other applicable charges imposed by any local or government authority of the destination country, before the item is delivered to your local mailing/delivery address or made available for self-collection at any self-collection point.
Only payment via the GRABPARCEL website or otherwise as may be specified by GRABPARCEL will be accepted.
All payment must be made in full. GRABPARCEL may detain the item for which such payment has not been made in full until such time full payment is made. We also reserve the right to dispose the item in any manner we deem fit in accordance with these terms and conditions.
You shall compensate us for the cost of storage of the said item, shipping charges, storage charges, duties and taxes incurred by us, and all claims, damages, fines and expenses incurred if the shipment/item is deemed prohibited, dangerous and/or illegal. We reserve the right to dispose the item in any manner we deem fit, if you fail to make payment of all charges within twenty-one (21) days of notification to do so.
The shipping charges will cover handling, overseas shipping and local delivery from the GRABPARCEL address to your local mailing/delivery address or the self-collection point.
We will have the right to review the shipping charges from time to time and make changes thereof without any or prior notice to you and/or to any third party.
You acknowledge that all dutiable items imported to the destination country are subject to customs duty and/or excise duty in accordance with the prevailing local customs duties.
The Shipping charges are specified in the section “Shipping charges" on the GRABPARCEL website, as may be amended from time to time, and are based on how the item has been packed by your merchant.
It is your responsibility to enquire into and comply with import and export regulations of the origin and destination country.
You agree that your item or shipment is deemed unacceptable if:
(a) No customs declaration is made when required by applicable customs regulations; and/or (b) it is classified as hazardous material, dangerous goods, prohibited or restricted articles by IATA (International Air Transport Association), ICAO (International Civil Aviation Organisation), any applicable governmental department or authority or other relevant organisation of the country of origin and/or the destination country.
You shall be liable for any and all loss or damage suffered by us and/or any third party as a result of a breach of this clause.
All items imported are subject to customs clearance.
You acknowledge that the customs authorities will detain dutiable items. You will be informed of the status of the item by a letter of notification from us or from the customs authorities. The item may be released after examination by the customs authorities in the presence of you or your representative and on payment of any charges deemed appropriate by the customs authorities.
You acknowledge that the import of controlled items in the shipment requires the approval from the relevant customs authority. Items requiring approval from relevant customs authority will be detained by the said customs authority. You will be notified about the procurement of an import licence from the customs authority concerned. Upon presentation of the licence and payment of any charges to the relevant customs authority, the item may be released.
When using the service for shipments from the USA, for any shipment or item with a value above USD2500 (two thousand and five hundred United States Dollars), there will be an additional charges incurred.
AES filing is based on per commodity or HS code, not per item or package. This means, if 20 packages out of total number of 100 packages are garments and total value of these 20 packages of garments do not exceed US$2500.00 then there is no need for AES filing.
An item will only be delivered to one (1) delivery Address, the self-collection point, as the case may be.
We shall make reasonable effort to deliver the item to you within the stipulated time frame indicated on the GRABPARCEL website upon check-out of your packages. High security addresses or addresses in more remote locations may require a longer delivery period. There will be no deliveries on Saturday, Sundays and public holidays. We shall however not be liable (whether in contract, tort or otherwise) for any delay in effecting delivery for whatever reasons.
We will have the right to refuse delivery or make the item available for self-collection if any amount owing to us is not paid in full.
You agree that the actual/volumetric weight of your item may vary up to a maximum of 0.5 kilograms and you will not hold us accountable for these discrepancies.
An item shall be delivered to the delivery address, but not necessarily to the named member personally. Shipment may be made to letterboxes in accordance with these terms and conditions, but shall not be made to PO boxes.
An item (regardless of weight) will be shipped only after the item has arrived at the GRABPARCEL address and after you have made all payments due to us in full accordingly.
We may, at our sole discretion, perform any of the following activities on behalf of you in order to facilitate the shipping of your item:
a) complete any documents required under applicable laws and regulations; (b) act as your forwarding agent for customs and export control purposes and as a receiver solely for the purpose of designating a customs broker to perform customs clearance and entry; and (c) re-direct the shipment to another address upon request by you.
We will attempt to deliver the item to you by depositing it in your letterbox if we deem the item to fit in your letterbox. We do not take liability for loss and damage of the item after it has been delivered to your letterbox.
If your letterbox is full or of an older version with smaller dimensions which render the depositing of the item into your letterbox impracticable or impossible, a delivery advice will be deposited at the delivery address or in your letterbox at the delivery address, as applicable.
(a) You may login into your GRABPARCEL account to select the self-collection point (if available) before the shipping of the item from the GRABPARCEL address. (b) Upon the delivery of the item to the self-collection point, an e-mail notification will be sent by us to you. You agree to collect the item at the self-collection point within the stipulated period stated in the email notification, failing which we may dispose of the item in any manner we deem fit without being liable to you and you may be subject to such additional charges as notified by us to you. (c) We reserve the right to review, amend or remove the list of self-collection warehouse or MRT station from time to time and make changes thereof without any or prior notice to you and/or any third party.
Upon receipt or collection of the shipment or item, you are advised to check that the item has been received in good order.
You acknowledge and agree that the customs authorities of the destination country has the right to detain any item for whatsoever reason they deem appropriate, and that we are not liable for any consequences of such delay.
You may login into your GRABPARCEL account to check the delivery status of the item.
There is no delivery to restricted areas.
There is no delivery to any restricted areas as defined by the country of destination.
If you fail or refuse to (i) accept delivery; (ii) pay for delivery; or (iii) collect the item, or the shipment or item is deemed unacceptable for any reason, we may at our sole discretion:
a) where appropriate, contact you to discuss and agree on an appropriate action to take; (b) use reasonable efforts to return the item to merchant at your cost; or (c) dispose the item in any manner we deem fit without being liable to you.
if a re-direction is required, additional charges are applicable for such re-direction.
GRABParcel only provides the means for you to ship your purchase to Singapore; you will have to liaise directly with the Merchant for any refund, return, exchange or money-back guarantee policy and/or procedure of any items.
GRABParcel do not offer refunds, rebates or money-back guarantees in relation to any product, even though such offers may state on the merchant website. We do not allow for returns of the product to us unless the product is damages in the process of delivery.
For Cancellation of order before Shipment of Product
If you change your mind and required to cancel the shipment for products you have purchased before we have arrange for shipment, we will refund the full shipping amount.
GRABParcel member must provide your name, address and shipment order to assist in the process. They are also responsible for any costs associated with returning the item to the merchant including any currency conversion costs.
Please note that any additional cost incurred due to currency conversion or delivery fee back to merchant will not be refunded, and are considered the responsibility of the customer.
We shall not be liable for all indirect, ancillary or consequential loss or damage, including but not limited to the loss of profits, business and anticipated savings, even if the risk of such loss or damage was brought to our attention before or after acceptance of the shipment, including but not limited to our failure to perform any of our obligations hereunder as a result of circumstances outside our control including but not limited to the outbreak of war, any governmental act, explosion, accident, civil commotion, riot, industrial dispute, strike, lockout, stoppages or restraint of labour from whatever cause whether partial or general, weather conditions, traffic congestion, mechanical breakdown, obstruction of any mode of transport or other force majeure, including fire, flood or any acts of God.
On the condition that we are satisfied that your claim of loss or damage to the shipment or item or contents thereof is justified, our liability for loss of or damage to your item or its contents thereof shall be limited to SGD $400.
Claims are limited to one claim per item, settlement of which will be full and final settlement for all loss or damage in connection therewith. All such claims must be made within thirty (30) days from the date of payment. We will review the validity of the claim. We reserve the right to reject any claim(s) if they are not made by you within the stipulated time.
Warsaw Convention: If the shipment or item is transported by air and involves an ultimate destination or stop in a country other than the country of departure, the Warsaw Convention, if applicable, governs and in most cases limits our liability for loss or damage.
We shall not in any case be liable for any loss, damage and delay of shipment arising from:
(a) Any defect in any item in the shipment, whether or not known to us at any time before delivery to you;
(b) Incomplete, insufficient, or erroneous entry of the GRABPARCEL address by you at the merchant's website;
(c) Failure by the merchant to make delivery within a reasonable time to the relevant GRABPARCEL address;
(d) Failure by any party or the merchant to provide complete and sufficient information on your shipment item to GRABPARCEL or make an accurate declaration for customs clearance, regulatory and delivery purposes;
(e) Insufficient or improper packing or addressing information of any item in the shipment by your merchant;
(f) Improper packing of any item in the shipment after having been opened by us for verification whether at the request of any customs authority or other governmental agencies;
(g) Insufficient or improper packing of any item in the shipment after having been re-packed by us (whether at your request or not);
(h) Any alleged delivery from the merchant to the GRABPARCEL address provided by you, where there is no proof of delivery furnished by the merchant or their delivery agent and where the receipt of the item is not signed and acknowledged at the GRABPARCEL addresses;
(i) Any loss of confidentiality in communications arising during the shipping;
(j) Electrical or magnetic damage to, or erasure of electronic or photographic images or recordings;
(k) The hazardous, fragile or brittle nature or the mechanical derangement of any item in the shipment; or
(l) Failure by you to take delivery of or collect the shipment after being notified to do so.
You shall indemnify and keep us indemnified at all times from and against all demands, claims, actions, proceedings, costs, charges and expenses including but not limited to customs charges and other regulatory penalties, storage charges, retrieval and administrative costs, duties and taxes (including reasonable costs) incurred, suffered or sustained by us in connection with the GRABPARCEL service performed for you, and pay us damages, costs and interest in connection with such demand, claim, action, suit or proceeding.
All notices or correspondence from you to us must be in writing and sent to us at the address or email specified in this clause.
All claims for loss or damage must be made within three (3) days from the date of delivery, failing which we shall have no liability whatsoever. Such claims must be made in writing, accompanied by the original copy of the consignment note, any supporting documents, relevant invoices or receipts for that item and should be submitted to:
GRABPARCEL (Customer Service)
GLE Logistics (S) Pte Ltd
Blk 162 Bukit Merah Central #03-3545
Alternatively, you may contact us at
Tel: (65) 6536 2188 and request to transfer to E-Logistics Department
Operating Hours (Singapore time) are as follows:
Monday – Friday: 9.00am – 6.00pm
We do our best to manage the content loaded on our website, ensuring that products listed do not infringe upon copyright, trademark, or intellectual property rights of third parties.
Should you have reasons to believe that your rights and trademarks have been infringed upon, please contact us and we will launch an investigation and immediate action.
GrabParcel is not liable for any losses, potential or otherwise, incurred as a result of GrabParcel or other user's taking actions described in the Terms & Conditions, Privacy and Disclaimer. This is including, but not limited to items listed, comments posted, forum topics, blogs, disposal or damage of items suspected to be fraudulent, or any legal actions.
GrabParcel, its employees, staff, directors, agents and legal team are not liable to you for any losses, potential or otherwise, that results from circumstances that are unforeseeable to any degree, directly or indirectly stemming from your inability to access or make use of our website and services.
While we moderate the contents posted in GrabParcel, however not every content is moderated immediately when posted by the member. Therefore, we are unable to completely guarantee the authenticity of the contents posted in the forum & blogs by the members. If we find any content posted violates against our policies and not relevant to philately, we reserve the right to remove the content and block the member from uploading content with immediate effect without notifications.
GrabParcel, its employees, staff, directors, agents and legal team not liable for any losses, potential or otherwise that results from any irrelevant or un-accepted contents posted in the forum and blogs.
Should you believe any images and other contents violate or infringement of copyright, please contact us at firstname.lastname@example.org.
We reserve the right to modify these terms and conditions from time to time without notice. The revised terms and conditions will be posted on this website and shall take effect from the date of such posting. We assume no liability or responsibility for any errors or omissions in the content of these terms and conditions.
We may be accessed from all countries around the world where the local technology permits. As each country has differing laws, by accessing this website both we and you agree that the laws of the Republic of Singapore, without regard to the conflict of laws principles thereof, will apply to all matters relating to these terms and conditions.
We and you accept and agree to submit to the exclusive jurisdiction of the courts of the Republic of Singapore in respect of any dispute or difference arising out of and/or in connection with these terms and conditions.
As we only provide for your item to be shipped from the GRABPARCEL address to your delivery address, the self-collection point (as the case may be), We shall not in any way be involved or concerned with any claim for refund, return, rebate or exchange of any item in the shipment. For all such items, you will need to liaise and deal directly with the merchant in respect of any refund, return, exchange, rebate, and money-back guarantee policy and/or procedure. All refunds, returns, exchanges, rebates, money-back guarantee policies and/or procedures will be in accordance with the merchant's policies and procedures.
For the return of items, you will need to provide your own arrangements to send the item back to the merchant, and at your own cost.
In the case of an exchange, you will provide your own arrangements to send the item back to the merchant, and pay for the subsequent charges in order to have the item returned to the delivery address, the self-collection warehouse as specified by you.
In the case of a return of the item to a merchant, while the item is still in the GRABPARCEL source country as confirmed by us to you in writing, you can arrange with us for the return of the item to the merchant. This return will be subject to a service charge and domestic delivery cost. If however, the merchant provides you with free domestic return, you must provide us with a return sticker and the relevant instructions to do so in the same exchange instructing us to return the item to the merchant. Notwithstanding any free domestic returns as provided by the merchant, you will be responsible for all service charges as may be notified by GRABPARCEL.
We reserve the right to terminate or suspend this service at any time without assigning any reason.
Without prejudice to the generality of the foregoing, we reserve the right to terminate or suspend your use of the GRABPARCEL service if:
(a) There is abuse or misuse of the service by you; or
(b) We are of the reasonable opinion that you have breached any of the terms and conditions herein contained.
We shall not be liable to you or to any other party for any damages, losses, cost or expenses howsoever caused by or arising out of such termination or suspension.
You shall use the GRABPARCEL service subject to the following conditions:
(a) You agree to abide by and comply with these terms and conditions at all times;
(c) You agree to submit a copy of your identification document for verification purposes if requested by us; and
(d) You have provided all information we require in connection with your registration, and that accurate and complete information has been provided.
You shall ensure that items purchased from merchant's website are not articles prohibited by the country of origin and/or the country of destination.
You grant us the right to disclose specific information as required by any applicable law, direction of a statutory regulator or stock exchange or pursuant to a court order.
Upon your purchase of the item at the merchant's website, you shall indicate as your shipping address, your GRABPARCEL account number and the GRABPARCEL address, as may be applicable.
You acknowledge that incomplete or erroneous information provided by you or your merchant may result in loss or delay in the delivery of your item to the provided GRABPARCEL address.
We reserve the right to dispose of the item in any manner we deem fit without being liable to you, if we are unable to process the item within thirty (30) days of the shipment being received at the GRABPARCEL address, for any reason.
You shall pay directly to the merchant for your purchase at the merchant's website. This includes the price of your item, handling and local domestic shipping charges and all applicable sales tax.
You shall be liable to us and indemnify and keep us indemnified at all times from and against all demands, claims, action or proceedings by whomsoever made and against all damages, costs, charges or expenses (including legal costs on an indemnity basis) incurred, suffered or sustained by us in connection with the GRABPARCEL service performed for you.
We will notify you of the amount you have to pay for shipping charges, customs clearance charges, GST or other service taxes (if applicable) and any other applicable charges as referred. In providing the service, we act as an independent contractor and we are not an agent of any merchant(s) or act in any other capacity unless otherwise specifically stated.
We have the right to assign or transfer or sub-contract all or part of our rights or obligations hereunder at our discretion.
We may, at our sole discretion, but are not be obliged to, open and inspect for any reason any item in the shipment.
These terms and conditions, the GRABPARCEL service, the information on this website and use of all related facilities are provided on an "as is”, “as available" basis without any warranties whether express or implied.
To the fullest extent permitted by applicable law, we disclaim all representations and warranties relating to the GRABPARCEL website and its contents, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or course of dealing or usage of trade. Further, we do not make any representation or warranty in respect of the accuracy, completeness, availability and suitability of the GRABPARCEL website and its contents, or any other representation or warranty.
While we may use reasonable efforts to include accurate and up-to-date information on this website, we make no warranties or representations as to its accuracy, timeliness or completeness.
WE SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES (INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF BUSINESS, PROFITS OR ANTICIPATED SAVINGS, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), HOWSOEVER CAUSED, RESULTING FROM OR IN CONNECTION WITH (I) YOUR ACCESS TO, USE OF OR INABILITY TO USE GRABPARCEL OR THIS WEBSITE; (II) RELIANCE ON INFORMATION ON THIS WEBSITE, OR ANY DELAY, INACCURACY IN THE INFORMATION OR IN ITS TRANSMISSION; AND (III) ANY DELAY OR FAILURE TO DELIVER THE ITEM OR MAKE IT AVAILABLE FOR SELF-COLLECTION.
The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer that cannot be excluded or limited are affected.
We give no warranty as to the genuineness or authenticity of any item purchased from any merchant’s website(s).